The Servevast Limited Support Portal provides web-based technical documentation and videos for Smeg, Franke, Faber and Apell Appliances. We are the industries only live database support portal with access to hundreds of articles and downloads. Before using the portal we suggest you take time to read the information below to help you find what you require.
Ask Dave?
Have you got a technical question? Do you just need general advice on your product? Why not ask Dave our technical assistant, simply type in the fault or a general question and Dave will search through our comprehensive library of records for a close match. If you do not wish to ask Dave just click on the knowledgebase or browse through our collection of videos.
Remember to keep your questions simple for example "E2 Error" for more accurate results.
Remember to keep your questions simple for example "E2 Error" for more accurate results.
Knowledgebase The knowledgebase is where you can search for information about appliances such as cleaning, general use, error codes, tips and repairs. We supply a huge range of technical info in the knowledgebase that hopefully will be of use to you.
Technical Videos The Servevast support portal now offers help and advice in the form of videos. All you need to do is browse through the different videos that we have recorded so you can visually see how to fit a certain part or gain more knowledge on a particular product.
Submit A Ticket If you have searched through the knowledgebase and still cannot find an answer to your question then our support team are here to help. You can send us an email with the query, we will endeavour to get back in touch with a solution as quickly as possible. Please search the knowledgebase first before emailing our team. To submit a ticket please fill out the form below, we endeavour to get back to you as soon as possible.