Before entering the portal we suggest you take time to read the information below to help you find what you require.

Searching

The Smeg support portal uses a text keyword search tool. You can search the entire Smeg support portal or just the product group that you require information on, To help with the search please keep the text short for example, to find information about cleaning a Smeg cooker just browse to the cooker group under the knowledgebase and enter the word "cleaning" in the search box at the top of the right hand side of the screen. If nothing can be found there is a form to email us what you require.

Knowledgebase

The Smeg knowledgebase is where you can search for information about Smeg appliances such as how to clean, use, Smeg Dishwasher error codes, tips, repair, etc. If you can't find what you are looking for simply go to the request section and submit a technical request. We will respond to your request and also post the information to the Smeg Knowledgebase.

Downloads

The Smeg downloads page is where technical files are stored and can be downloaded to your PC. Once again the downloads section has its own product groups and search facility. If you can't find what you are looking for simply go to the request section and submit a technical request. We will respond to your request and also post the information to the portal.

User protected area

This section of the portal is reserved for Smeg engineers to access technical manuals, bulletins and updates regarding Smeg appliances. This is restricted to the general public.

Model Identification

When getting in touch with us please make sure to have the Smeg 'model' and 'serial' number ready. If you are unsure where to find these details then please see our model identification page here.

Contact Us

If you are unsure and would like to ask us a question directly then please fill out our contact form, we will get back to you as quickly as possible. Click here.

What The Support Portal Can Help You With

Here are a few things that the Smeg Support Portal can help you with.

Solve Appliance Problems

Our support portal lists many solutions to problems that your appliance may have. All you need to do is type your question into the search box, this will bring back the answer to your question or close suggestions.

Self Service Documentation Manuals

If you have mislaid your Smeg user manual or maybe you have moved into a new home with a Smeg Appliance and there is no user manual there. Not to worry because what you can do is log onto the support portal and download your user manual from the link it provides. All you need to do is fill in the model number off your appliance and select the language which you wish to download it in.

Frequently Asked Questions

You will find in the Support Portal many frequently asked questions. So have a look at these and see if you can find the answer to your question. Whether it be for a problem with your appliance to finding out an error code which is appearing.

Request Support

If you have searched through the knowledgebase and still cannot find an answer to your question then our support team are here to help. You can send them an email with the query, they will endeavour to get back in touch with a solution as quickly as possible. Please search the knowledgebase first before emailing our team.

Enter the Smeg Help Portal

All you now need to do is enter the Smeg Help Portal and start browsing. Click here to enter