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SMEG UK LTD - TERMS AND CONDITIONS OF A STANDARD 2 YEAR WARRANTY

DEFINITION

Your standard warranty covers the cost of repair following a mechanical or electrical fault which stops the equipment working properly. The provision of this plan does not affect your statutory rights. This plan is governed by English law unless we have agreed otherwise with you.

CONDITIONS OF COVER

  1. The validity period of your warranty is for 2 years from the date of purchase of your appliance.
  2. This offer applies to new appliances only, purchased through approved Smeg stockists and does not apply to appliances purchased second hand or through private sales.
  3. The standard warranty is offered exclusively to the recipient at point of purchase.
    1. Please note, if you sell your appliance during its standard warranty period this agreement of cover is not transferable to the new owner.
  4. Cover only applies if the product remains in the U.K or Ireland for the duration of the warranty period.
  5. During the entire period of cover you must be able to provide proof of purchase when requested by Smeg UK or one of its agents.

EXCEPTIONS TO COVER

This warranty does not cover:

  1. Costs arising from you failing to follow the manufacturer’s instructions.
  2. Costs covered by any other guarantee or warranty provided by other suppliers or repairers.
  3. Costs arising from you using your equipment in a non-domestic or commercial environment.
  4. Accidental damage, theft, attempted theft, malicious damage, damage or failure caused by fire or explosion.
  5. Damage or failure caused by floods, lightening, storms, frost or other bad weather conditions.
  6. Costs arising from any problems with the supply of electricity.
  7. Costs if no fault is found with your equipment, including engineer call out charge.
  8. Routine maintenance, cleaning and servicing.
  9. Labour charges for work outside the repairer’s normal working hours.
  10. Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down.
  11. Costs related to:
    1. Loss of earnings to allow Smeg UK or their agent access to your property.
    2. Arranging access to your property for Smeg UK or their agent.
  12. Cosmetic damage such as dents or scratches to the equipment.
  13. The cost of replacing any item or accessory that is intended to be replaceable. These items include; fuses, batteries, light bulbs, fluorescent tubes and related starters, filters and attachments.
  14. Cost due to rust, corrosion or water damage.
  15. Cables, plugs, light covers, or rain covers.

Please Note: This warranty is in addition to your statutory and other legal rights. Engineer visits are normally made between 8.30 am and 5.30 pm Mon-Fri. In the unlikely event of your Smeg appliance requiring technical support during your warranty period please contact the Smeg Service team on 0344 557 9907, selecting option 1. The service team are available Monday to Friday 8.30am – 6pm, Weekends 9am -1pm (excluding UK public holidays)

Registering By Phone

If 28 days from submitting your online warranty application you have not received confirmation of cover via email, please notify the Smeg UK Customer Service team by calling 0844 557 9907 and selecting option 2. If you are in the Republic of Ireland, please call 0044 844 5579907 and select option 2.

If you wish to register your warranty but do not have internet access, or are experiencing difficulties completing our online form, please contact our Customer Service team as above, who will be happy to assist over the phone.