Smeg Service - Customer Notification System

Smeg Service is committed to providing the customer with the highest level of service with our network of trained service engineers. We believe communication is at the heart of good service, with this in mind we have created the Customer Notification System. The system keeps you informed at every stage of a service repair. In addition to the Customer Notification System customers can track their service calls and history online.

How can I subscribe to this service?

This service is available to new and existing Smeg customers and is offered at the time of booking a service call for Smeg appliances that are under warranty or on extended insurance with Domestic & General Services Limited.

How can I unsubscribe to this service?

If you wish to subscribe / unsubscribe to this service, please click here.

Customers who subscribe to this service will receive the following notifications

Stage 1

You will receive an email confirming your service call booking along with details of the Smeg engineer who is attending and relevant contact numbers.

Stage 2

Should the repair require parts then details confirming the order and dispatch will be advised to you.

Stage 3

Should parts have to go on backorder you will receive notification of when they are available for dispatch to the Smeg engineer.

Stage 4

When the repair is completed an email will be sent to the customer to ask if they are happy with the repair.

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